Frequent Asked Questions

After Service

• Do you provide packaging solutions for your products?

  Yes, we offer packaging solutions for our products, which you can find on our document download page. Please feel free to contact us if you need any assistance with choosing the right packaging solution for your product.

• Do you provide SOP manuals for your hardware products?

  Yes, we provide specific SOP manuals for filling, capping, operations, transportation, and storage for all of our hardware products. Please feel free to contact us if you need an SOP for a specific product. We’re always happy to help!

• Do you manufacture your own cannabis oil?

  No, we provide white-label vape hardware to private licensed producers, retailers, and cannabis brands. Our clients create their own cannabis oil to use in our hardware products.

• Do you offer 510 cartridge filling and capping solutions?

  Yes, we collaborate with top filling and capping solution providers to offer a range of automated options for filling and capping cartridges. Please feel free to contact us if you need help with automation.

• Are there any specific shipping instructions for your Artrix vaporizers?

  Yes, we have transportation instructions for our Artrix vaporizers, which can be found on our document download page.

• how long does out for delivery take？

  We’ve partnered with UPS and DHL for international orders, and you can expect delivery within 7-10 business days.

• Where do you ship your products from?

  Our products are shipped directly from our manufacturer’s located in Shenzhen, China.