Frequent Asked Questions

Sales Questions

• What are the steps to create the Original Customized Cannabis Vape haedwares（ODM） with Artrix?

  If you’re interested in creating an original customized (ODM) cannabis vape hardwares with Artrix, please check out our ODM page for more information. If you have any questions or need assistance, please contact us through our website or email us at support@Artrixglobal.com.

• How can I become a Artrix distributor?

  If you’re interested in becoming a Artrix distributor, please contact us through our website or email us at support@Artrixglobal.com. They will provide you with more information on the requirements and guide you through the application process. We look forward to working with you!

• Which Artrix product is best suited for my brand/oil formula?

  All of our products are designed to handle different oil viscosities, and we work closely with our brand partners to customize our vape hardware for their unique oil formulations. At Artrix, we take great pride in developing cannabis vape hardware that produces the best-performing cannabis vape pen on the market. Please contact our sales team, and they’ll be happy to assist you in finding the right product for your brand/oil formula.

• Do you accept international orders?

  Absolutely! We have established partnerships in all recreational and medical-legal regions and are happy to assist with international orders. Please contact our sales team for more information.

• Do you sell products directly to consumers?

  We only sell hardware to cannabis businesses and brands, except for the Artrix battery which is available on our website. As an ancillary cannabis business, we do not provide actual cannabis extracts or dried flower.However We will provide hardware retail service to customers, if you need to visit our online-store directly.

• Can your devices be used with thick oils?

  Yes, our devices are compatible with all concentrates on the market. However, each concentrate varies in viscosity, so we recommend ordering samples from our sales representatives. After you test our hardware with your cannabis oil, we can adjust the specifications to optimize its performance.

• Is it possible to use a non-Artrix battery with your pod system/510 carts?

  Our pods are only compatible with Artrix batteries, but our 510 cartridge have a standard 510 threaded connection for universal compatibility. Please let us know if you have any questions about compatibility, and we’ll be happy to assist you.

• Can you provide filling instructions?

  Of course! You can find filling instructions on our document download page, or please don’t hesitate to contact our sales team, and they’ll be happy to help you.

• Are your products covered by a warranty?

  Yes, all of our products are covered by a warranty. We take great pride in the quality of our products, and we’re happy to offer our customers peace of mind with our warranty policy. Please check our warranty policy or contact our sales team for more details.

• Are Artrix vaping products safe?

  Yes, Artrix vaping devices are designed with safety as a top priority. We use high quality materials and implement strict quality control measures throughout the manufacturing process to ensure that our products meet the highest safety standards. We also comply with all applicable regulations and guidelines to ensure that our products are safe for use.

• Do you offer ODM/OEM services?

  Yes, we do offer ODM/OEM services. We work closely with our clients to develop customized solutions that meet their specific needs. Please feel free to contact us to discuss your project and learn more about our ODM/OEM capabilities. We’re always here to help!

• How can I find out the price of your products?

  We believe in providing competitive pricing and custom solutions that meet your unique requirements. Please contact your sales representative to learn more about our pricing or request a sample. We’re always here to help and provide the information you need to make the best decision for your business.