Frequent Asked Questions

Products Questions

• when vape tastes burnt, what caused?

  A burnt taste may occur when using a cartridge or disposable vape pen with less than 5% of its oil remaining, as there isn’t enough oil re-saturating the heating core. Rapid and aggressive usage of vape pens can also lead to burnt tastes.

• what is the difference between vape pod and cartridge?

  Pod-based systems are rechargeable, closed-loop devices that allow users to interchange pre-filled oil pods compatible with specific battery types. Cartridge & battery units, on the other hand, are rechargeable, open-loop systems that allow users to attach universal 510 cartridges to 510-threaded batteries.

• how to fix a pod leaking from the bottom step by step?

  Step 1: Conduct a self-check to determine the cause of the leakage.

  Step 2: View the filling instructions.

  Step 3: If you purchased a CAN product from our distributor, please contact the place of purchase. If you are working with CAN directly, please contact your sales representative or email us at support@Artrixglobal.com. Our service team will respond to your email within 48 hours.

• how to unclog clogged 510 thread cartridges, pod system and disposable?

  If your pod system, disposable, or 510 cartridge with 510 battery is button-activated, press and hold the button while inhaling until vapor is produced. If your pod, disposable, or 510 cartridge with 510 battery is breath-activated, turn the product upside down and blow into the air inlet from the bottom for 10 seconds until vapor is produced. If these options don’t work, please contact us at support@Artrixglobal.com or your sales representative.

• Are there different vaporizers for different cannabis products?

  Yes, there are different vaporizers for different cannabis products. E-cigarettes or vape pens designed for dried cannabis flower cannot be used to vape cannabis oil or other hard concentrates. Likewise, e-cigarettes or vape pens designed for cannabis oil cannot be used to vape dried cannabis. It’s important to only purchase regulated and tested cannabis products from compliant Licensed Producers, cultivators, and brands.

• Where can I find detailed product specifications?

  You can find prouduct specification information for each product on its respective product page. If you are a distributor seeking additional information, please contact our sales team.